Shipping Policy

Mooving Mats Pty Ltd is the owner and operator of moovingmats.com.au. When an order is placed via our website you are agreeing to the terms outlined below. We have provided these terms to give clarity to each party and to provide clear expectations of the service offered.

Shipping Time Frames

All mat orders are shipped from our warehouse located in Morisset NSW. We guarantee orders will be packed and shipped within 7 business days of cleared payment. We cannot be held liable for any delay caused by the courier service as their time frame is out of our control. You may experience delays during peak periods. We strive to get your order to you as quickly as possible. Please contact us on 0428 221 724 or at moovingmats@gmail.com if you have any questions regarding the delivery of your order.

General

Stock availability is displayed on our website when stock levels become low. By purchasing a product, that product is put aside for your order. We maintain inventory levels through our website however on occasion a stock discrepancy may occur. If so, we will contact you regarding your order and provide options which may include a product switch, backorder or refund.

Shipping Costs

Shipping fees are charged at a flat rate based on your delivery state. Rates are as follows:

NSW , $40.00
VIC , $40.00
QLD , $40.00
SA , $50.00
ACT , $40.00
WA , $70.00
NT , $70.00
TAS , $70.00

Payment for shipping will be collected when you purchase via our website.

Please note: while accessory shipping is quoted using Australia Post rates, we may dispatch your order with another courier or postal provider depending on availability, size and destination.

Returns

Change of Mind

Mooving Mats Pty Ltd will accept returns due to change of mind if a request to return is received within 30 days of receipt of item. The item must be returned in original packaging, unused and in resalable condition. Return shipping will be paid at the customer's expense and the customer will be required to arrange their own shipping. The customer will receive store credit as the form of refund for change of mind purchases. If a cash refund is requested, the customer will receive payment back to the original payment method less a 10% restocking fee to cover overheads. We will notify you via email once completed. Mooving Mats Pty Ltd will NOT refund the value of any shipping paid.

Warranty Returns

Please check your goods upon arrival to ensure that there was no damage en route to you or any issues that require our attention or service. If so, you must advise us within 14 days of receiving your item.

Mooving Mats Pty Ltd will honour any valid warranty claims, provided a claim is submitted within 1 year of receipt of items. Customers will pay return shipping at their own expense and we will reimburse you upon a successful warranty claim. Shipping costs reimbursed will not exceed the invoice costs paid to the courier. Upon receipt of items for a warranty claim, Mooving Mats Pty Ltd will process your claim within 7 days. Once confirmed, you will receive the choice of:

A refund to your original payment method plus any shipping costs incurred
A refund in store credit
A replacement item sent to you if stock is available

Once the mat has been used by the buyer, you have accepted the mat as being of good quality without any manufacturer faults. Warranty only covers the original owner and cannot be transferred.

Delivery Terms

Transit Time

Transit times are out of our control, however in general courier times are 2 to 14 business days depending on your location.

Dispatch Time

We endeavour to dispatch orders within 7 business days of payment. Orders are shipped Monday to Friday. We do not ship on public holidays or weekends.

Change of Delivery Address

For a change of delivery address please contact us prior to your order being dispatched. After this time the address cannot be changed.

P.O. Box Shipping

Mooving Mats does NOT ship to P.O. Box addresses unless a courier service is not available for your area. If this is the case we will contact you to discuss shipping options prior to shipment.

Backorders

If an item is on backorder we will advise you of the expected availability date. We will wait for the item to be back in stock before dispatching your order. Any additional items on your order will be held until the full order can be shipped.

Delivery Delayed

If delivery has exceeded reasonable expectations please contact us on 0428 221 724 or at moovingmats@gmail.com and we will track and investigate on your behalf.

Tracking Notifications

When your order is dispatched you will receive notification of your order status along with tracking information via text or email. You will be able to follow the progress of your order using the link provided by the courier.

Goods Damaged or Lost In Transit

Damaged , If your order is damaged during transit, please reject the parcel from the courier if possible. If not, please contact us on 0428 221 724 or at moovingmats@gmail.com and we will arrange return and replacement. Photo evidence will be required prior to goods being returned. We will provide a replacement or process a refund as soon as investigations are completed.

Lost , If your order is lost during transit, we will process a refund or replacement as soon as the courier has investigated and deemed the order lost.

Sales Tax

All prices displayed on our website include GST.

Cancellations

If you wish to cancel your order you must do so prior to dispatch. If your order has already been shipped please refer to our refund policy.

Insurance

Orders are not insured for loss and damage without an additional charge. Please contact us for more information.

Customer Service

For all customer service enquiries please call 0428 221 724 or email moovingmats@gmail.com.